FAQ

What are the shipping options and costs to the US? We offer the following shipping methods within the United States:

  • Express Shipping (3-6 business days): $20
  • Free Standard Shipping (7-14 business days): $0 (for qualifying orders)
  • Standard Shipping (7-14 business days): $10

Orders are carefully packed and usually processed and shipped within 1-3 business days. You will receive a tracking number via email once your order is on the way.

Buy Wooden Puzzles online | Eichhorn

Returns & Exchanges

What is your return policy? We want you and your child to love every toy! You may return unused items in original condition within 30 days of delivery for a refund or exchange. Return shipping is the customer's responsibility unless the item arrives damaged or defective. Personalized items are non-returnable.

How do I start a return or exchange? Log into your account → Go to your order → Submit a return request. Our team will review it promptly and provide next steps.

Product Questions

Amazon.com: Atoylink ABC Wooden Building Blocks for Toddlers 1-3, 30 Pcs Alphabet & Number Stacking Toys with Storage Pull Toy Car Learning & Education Montessori Toys for 1 2 3 Year Old

Are your wooden toys safe for children? Yes! All our toys are made from premium natural wood (such as beech, maple, or rubberwood), finished with child-safe, non-toxic coatings or left naturally polished. They meet or exceed US safety standards. No BPA, phthalates, or harmful plastics.

What age ranges do your toys cover? We offer toys suitable from 6 months+ (sensory rattles and teethers) up to 6–8 years (puzzles, building sets, and vehicles). Always check the recommended age and supervision note on each product page.

How should I care for the wooden toys? Wipe clean with a damp cloth. Avoid soaking in water. For deeper cleaning, use mild soap and dry thoroughly. Proper care helps the toys last for years.

Orders & Other

How is my order packaged? We pack every order with care using eco-friendly materials to ensure your wooden toys arrive safely and beautifully.

How can I track my order? You will receive a tracking email after shipping. You can also check the status anytime in your account under Order History.

Do you offer gift options? Yes! Elegant gift wrapping and a personalized message card are available at checkout — perfect for birthdays, baby showers, or holidays.

How do I contact customer support? Email us at: support@novacarve.com We usually reply within 24 hours on business days (Monday – Friday).